Responsible Gaming Guide for Villento in New Zealand

Core Philosophy

At Villento, we are committed to ensuring that gambling remains a form of entertainment and not a means to achieve financial gains or solve financial problems. Gambling should be a fun and engaging activity, offering players an opportunity to enjoy a variety of games responsibly. We believe in fostering a safe and supportive environment where players can make informed decisions about their gambling activities. It is crucial to approach gambling with the mindset that any money wagered is the cost of entertainment, not an investment or a way to make money.

Self-Control Tools

To support our players in maintaining control over their gambling activities, Villento provides a suite of responsible gambling tools designed to help manage playtime and spending. These tools include:

• Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control the amount of money they can deposit into their account.
• Loss Limits: This feature allows players to set a maximum amount they are willing to lose over a specific period, helping to prevent excessive losses.
• Wagering Limits: Players can set limits on the amount they wish to wager within a certain timeframe, ensuring they do not exceed their budget.
• Session Time Limits: To prevent prolonged gambling sessions, players can set time limits for how long they wish to play during each session.
• Cooling-Off Periods: Players can take a short break from gambling by activating a cooling-off period, which temporarily restricts access to their account.
• Self-Exclusion Options: For those who need a longer break, self-exclusion allows players to block access to their account for a defined period, ranging from months to years.

Self-Assessment

Recognizing the early signs of problematic gambling behavior is crucial in maintaining a healthy relationship with gambling. Players are encouraged to reflect on the following questions to assess their gambling habits:

1. Do you find yourself gambling with money meant for essential expenses, such as rent or bills?
2. Do you gamble more than you can afford to lose?
3. Have you tried to chase losses in hopes of winning back your money?
4. Do you feel anxious, stressed, or irritable when not gambling?
5. Is gambling causing conflicts with family or affecting your relationships?
6. Do you find it difficult to stop or cut down on gambling, even when you want to?
7. Have you lied to hide the extent of your gambling from others?

If you answered yes to any of these questions, it may be beneficial to take immediate action and utilize the self-control tools available on our platform.

Protection of Minors

Villento is committed to preventing underage gambling. We have implemented rigorous safeguards to ensure that only individuals who are of legal gambling age can access our services. These measures include:

• Age Verification: Players must provide valid identification to confirm they are over the legal age to gamble.
• KYC Checks: Know Your Customer (KYC) procedures are in place to verify the identity and age of our players, preventing minors from accessing our platform.
• Parental Controls: We encourage parents and guardians to use internet filtering software to restrict access to gambling websites for minors.

External Help

We understand that some players may need additional support beyond the tools and measures we provide. Villento encourages players who feel they may be at risk of problem gambling to seek help from professional support organizations. These include:

• GamCare: An organization providing support, information, and advice to anyone affected by gambling problems.
• BeGambleAware: Offers free and confidential help and guidance to those who are concerned about their gambling or someone else’s.
• Local Support Services in New Zealand: Our players can access various local resources and support services tailored to the New Zealand context.

Early Warning Signs of Problematic Gambling Behavior

Awareness of early warning signs can help players recognize when their gambling may be becoming problematic. Signs include neglecting personal responsibilities, borrowing money to gamble, experiencing withdrawal symptoms when not gambling, and gambling as a way to escape from problems or relieve negative emotions.

Taking Immediate Action

If you feel you are losing control over your gambling habits, it is important to take immediate action. Utilize the self-control tools available on our platform, seek support from professional organizations, and consider setting stricter limits or opting for self-exclusion.

Account Restriction and Self-Exclusion Mechanisms

Villento offers account restriction and self-exclusion mechanisms to assist players in managing their gambling behavior. Account restrictions allow players to limit access to certain games or services, while self-exclusion provides a way to take an enforced break from gambling activities.

Emphasis on Personal Responsibility

While Villento provides numerous tools and resources to promote responsible gambling, it is ultimately the player’s responsibility to use these tools wisely. We encourage players to set realistic limits, regularly assess their gambling behavior, and seek help if needed. Our platform is designed to support players in making informed and responsible decisions.

Confidentiality and Non-Judgmental Support

Villento ensures that all interactions related to responsible gambling are handled with confidentiality and a non-judgmental approach. We are committed to providing a safe space for players to seek help and support without fear of stigma or judgment. Players can reach out to our trained support team for assistance at any time.